This Privacy Policy explains how Unalilia Packaging Wholesale collects, uses, processes, and protects customer information when customers visit our website, place orders, submit quote requests, upload files, or contact us.

1. Information We Collect

We may collect customer information necessary to process orders, review quote requests, provide customer support, arrange shipping, and communicate about packaging projects.

The information we may collect includes customer name, company name, email address, phone number, billing address, shipping address, product requirements, order details, uploaded artwork or reference images, destination country, ZIP code, and other information provided through forms or checkout.

2. How We Use Information

We use customer information to process orders, review quote requests, confirm product requirements, arrange shipping, provide customer service, prevent fraud, comply with legal obligations, and improve our website and services.

We may also use customer information to communicate about order status, product availability, payment instructions, shipping review, customization requirements, and packaging project details.

3. Payment Information

Credit card and payment information is processed by third-party payment providers such as WooPayments, Stripe, PayPal, or other available payment services. We do not store full credit card numbers on our website.

For credit card orders, payment may be authorized at checkout and captured only after order review, depending on the selected payment method and payment provider settings.

4. File Uploads and Custom Quote Requests

Customers may upload artwork, product reference images, bottle drawings, label designs, packaging references, or other files when submitting a quote request. These files are used only for reviewing the customer’s packaging project, quotation, decoration requirements, product matching, or order feasibility.

Please do not upload confidential, illegal, infringing, or unrelated files.

5. Sharing of Information

We may share necessary customer information with payment processors, shipping carriers, customs brokers, service providers, website hosting providers, technical service providers, and business partners involved in fulfilling customer orders or quote requests.

We do not sell customer personal information to unrelated third parties.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality, shopping cart operation, checkout, analytics, security, and user experience improvement.

Customers can manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We take reasonable measures to protect customer information. However, no website, email, payment system, or online transmission method can guarantee complete security.

8. Data Retention

We may retain customer information as needed for order records, quote history, tax compliance, accounting, customer service, fraud prevention, legal obligations, and business recordkeeping.

9. Customer Rights

Customers may contact us to request access, correction, or deletion of certain personal information, subject to applicable legal, tax, accounting, security, and business recordkeeping requirements.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated content.

12. Contact

If you have questions about this Privacy Policy, please contact us.

Email: info@unalilia.com